Returns & Exchanges

At CRAFTD, we stand by the quality of our jewelry and offer a 30-day return window for all items in original, unworn condition. Whether you need a different size or a different style, we are committed to ensuring you find the perfect piece for your collection.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Package Your Items

Place the jewelry back in its original CRAFTD packaging and ensure it is securely sealed to prevent damage during transit.

3

Ship It Back

Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at the nearest authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund to your original payment method or ship out your new exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing